Technical support

Often, due to a real lack of time, we tend to wait for the right moment to go to a technical IT laboratory: this entails the natural continuation of the common activities on the machine which, in many cases, can lead to further damage, up to the definite breakage of the component or the device itself.

Speed: you don't have to disassemble PCs or devices, reach us and get in line! Home computer assistance is very fast and simple! And you can set an intervention according to your needs without wasting time!

More in-depth analysis: by not disconnecting anything, the home technician can better understand the real problem, as this could arise from the connected peripherals or directly from the electrical outlet of your home or office.
technical-assistance-at-home
Home PC assistance
Notebook assistance at home
Home assistance Wi-Fi network
Home PC assistance
The pc assistance we provide will allow you to solve any type of problem related to your Computer, Desktop, Notebook, Device.

Today postponing pc repair and omitting computer assistance is no longer possible, not even for home use, as it could lead to a further aggravation of the problem with subsequent additional repair and assistance costs.

The home assistance for computers that  of failures or malfunctions: from pc repair and their components, to various problems of systems such as hard disk, SSD, Ram memory, Processor, Power supplies, LCD Monitor, keyboards, recovery data, antivirus, motherboard, graphics cards, logic board, mainboard, cooling systems, peripherals and all the components related to your machines.

Understand the repair of computers as a link in the maintenance and commissioning of the equipment so our commitment covers the total areas, to detect any problem at an early stage and that results in the least inconvenience for the company.

To achieve efficient monitoring we have a subscription that allows you to access a continuous and personalized maintenance service.

We know that it is important to achieve greater fluidity and support, so we offer direct communication or through our online platform, bridges that accelerate responses and contribute to generating a quality service and hierarchy.

At the same time, our back-up service is designed to preserve the valuable information of the company, offering you the necessary support in the event of an eventuality and the possibility of recovering the relevant documentation.

The computer repair , from maintenance, monitoring, and troubleshooting events is our specialty. Do not hesitate to contact us

.
Why a computer maintenance service?
We know that it is important for companies and SMEs that their computers meet the demands of each day. In order to achieve stable and unforeseen performance , a computer maintenance service is necessary to carry out the care and improvement of both hardware and software and network connections of companies.

From Visión Tecnológica we work with leading brands guaranteeing reliable hardware and facilities, which are monitored to ensure optimum performance by our certified professionals.

With us each SME can find a  to sustain the productivity of their equipment over time

We are a company specialized in providing preventive maintenance service to computer equipment for any type of company that requires it, which is to avoid future failures and extend the life of the computer equipment and have an optimal operation at all times.

The preventive maintenance service to computers consists of:specialized tool the dust, garbage and other residues that can overheat and / or physically damage the computer are removed.

External cleaning: It consists of removing dirt from the computer caused by use or by places with an environment where there are agents such as dust, ashes, food, etc. It is done with the appropriate cleaning elements so as not to damage the integrity of the equipment. Optimization of the operating system:

Our preventive maintenance service includes the optimization of the operating system that helps the team respond more efficiently in daily tasks. Deletion of unnecessary files: Over time the computer generates files that are useless for its operation and cause the equipment to be encouraged.

These files are deleted so that the computer avoids loading and occupying space that can be used for really important files.

Hard disk defragmentation:

Hard disk files are organized so that access to them is faster, in less time and can work more smoothly. System startup program management:

Programs that are unnecessary at the time of turning on the computer are stopped and activated when the computer has already started completely in order to accelerate the switching on of the computer equipment.

When the company acquires a technological product or service, either hardware or software, it seeks to improve its infrastructure, its business and customer service. Taking into account that these are essential aspects in companies, it should be borne in mind that implementations always require the assistance of personnel responsible for the operation and stabilization of the same.

The technical service is not simply a repair or maintenance assistance: it is the image of the company; and the technician is a fundamental part of that image, because he is the one who guarantees that the service is provided in the best conditions. Therefore, the technicians who perform this service must have full knowledge of the importance of their work.

 is not just incident attention. This consists of prolonging the useful life of the infrastructure, being an active and non-reactive assistance, which implies a scheduled maintenance of the equipment such as servers, applications, UPS, among others. Without a doubt, a timely review will improve the performance and useful life of the infrastructure.

The ideal of each company is that its systems are always in operation and available, that users' activities and business processes are never interrupted or affected.

In order to achieve this mission, qualified professional personnel are required to guarantee the provision of a quality technical service, personnel with knowledge in hardware, laptops, desktops, printers, software, the company's own applications, computer tools, email clients , Windows systems, Linux, restoration of operating systems, networks, identification of connectivity, connection of network points, among other knowledge that are acquired with the experience.

The provision of the service to end users should be carried out in a timely manner, with kindness, with respect and with clarity.

Technical personnel must clearly explain to the user the reason or failure of their system. Sometimes the incidents happen due to ignorance and incorrect handling of the tools. With the assistance you can detect this type of flaws to later train them and avoid further damage to the system, such as loss of information, poorly shut down the equipment, reconfiguration, among others.

The technician has to solve the problems and, if possible, anticipate them, detect anomalies even before the company has knowledge of them and, most importantly, provide solutions. It is advisable to have a survey to evaluate the degree of customer satisfaction, evaluate the performance of the technician, see improvement points and detect new user needs.

It is said that 40% of customers will leave a company after making two errors in the service and 59% of users will change companies to get better assistance.

Given the high risk of loss of customers due to poor service, it is very important that the technician has full knowledge of their work, beyond the technical part, to solve the needs of their customers and thus not affect the provision of the service to end users